Position: Applications Engineer

About the Role:

As an integral member of the Applications Engineering team within the Service and Customer Support group (SCS), you'll be the primary technical interface for our valued 3rd party customers. The core responsibility revolves around seamless product integration into customer's machinery, from engine selection and validation to production.

This role encompasses regional and global travel, providing crucial support for key customer projects spanning multiple sectors, including Industrial, Agriculture, and EP, focusing engines ranging from 0.5L to 18L+. This diverse exposure will enable you to expand your technical and commercial proficiency while deepening expertise in our products, market segments, customer requirements, machine performance, New Product Introduction (NPI), and customer relationship management.

Opportunity Highlights:

This customer-facing engineering role offers an unparalleled opportunity to develop in-depth product and customer knowledge, a fundamental cornerstone for a successful career trajectory. The role serves as a gateway to progressing into senior engineering, sales, marketing, and product management roles.

Key Responsibilities:

• Manage the entire customer technical relationship, overseeing projects from conceptualisation to delivery, supporting sales, and serving as a trusted advisor to customers. This includes conducting basic installation tests on engines.
• Enhance the technical expertise and capabilities of Caterpillar Dealers and Perkins Distributors, ensuring a world-class service by providing necessary support for technical queries.
• Collaborate with the team and customers to identify optimal technical engine solutions that align with customer project objectives in terms of quality, timeliness, and cost-effectiveness.
• Provide guidance on enhancing machine efficiency and performance through appropriate engine selection, leveraging deep insights into customer machines, prompt issue resolution, and addressing requests for new designs.
• Approve customer machines for production, assessing approval risk, and balancing installation standards with customer experience and machine requirements.

Skills and Experience:

Essential:

• Strong technical background, ideally with a degree in mechanical, electronic, electrical, or control systems engineering. Relevant job experience will also be considered.
• Proficient knowledge and experience in engine and/or machine integration.
• Customer-centric approach with excellent troubleshooting and fault diagnosis abilities.
• Outstanding communication skills across diverse cultures and organisational levels.
• Proficiency in MS Office (Excel, Word, PowerPoint, Visio).

Desirable:

• Prior customer or supplier-facing experience would be advantageous.
• Previous involvement in engine system development, preferably in the off-highway industry.
• Detailed understanding of engine system architecture.
• Familiarity with CANape and CANalyzer diagnostic/development tools.
• Experience in running and participating in component and system FMEA's.
• Knowledge of the Caterpillar NPI process.
• Coaching and training abilities, coupled with strong technical leadership skills.
• Capacity to handle multifunctional assignments and excellent organizational skills.

Additional Information:

• No direct reports.
• Approximately 25% travel to global locations with occasional requests for 24-hour availability.

Applicants please submit your CV to be considered for this role, or call Sean on 01489 535 703 for more information

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.