• Providing both BAU and project-based support
• Working alongside the project team to design and implement IT services within Azure
• Work closely with other team member to drive system improvements
• Business as usual support across the IT landscape, which consists of 113 sites across the UK and Ireland.
• Designing and implementing solutions in Azure
• Working alongside Azure infrastructure engineers to maintain Azure technologies
• Maximising system performance through ongoing monitoring and troubleshooting using SolarWinds
• Investigating and resolving incidents across all IT services, computers and networking
• Maintaining IT services by patch releases, often out of hours
• Providing a monthly status update to key stakeholders
• Assisting with office moves and acquisitions
• Knowledge sharing and mentoring other team members

Key skills and experience:

• Proven track record in a 3rd Line IT support environment.
• Understanding of TCP/IP-based network and routing protocols (eg OSPF, BGP etc.)
• Strong knowledge of Azure technologies
• Keen interest in developing skills in Azure-based IaaS, PaaS, SaaS services
• Knowledge of Solarwinds beneficial
• The ability to work alone and unsupervised and prioritise work according to business needs.
• Analytical skills & problem-solving.
• Good communication skills.
• Willingness to help and train others.

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