We are currently recruiting for a Branch Sales Assistant for a client based in Gateshead.

The branch sales assistants are part of a customer-oriented team. You will be responsible for providing excellent service to customers, handling sales enquiries, processing orders, and supporting the branch manager in achieving sales targets.

Key Responsibilities:

Support with all day-to-day Branch Operations, including the management of branch inventory, shrinkage, and cash/credit control including customer invoice queries.
Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
Ensure compliance with all aspects of Health and Safety, implementing preventive and corrective measures.
Working effectively with key strategic vendors and customers to promote growth and development strong key partnerships.
Support achieving & delivery of Branch KPI s to identify new ways to innovate and drive growth.
Receipt of weekly stock delivery (shunt) to support in putting goods away in the correct warehouse location.
Receipt of customer returns and following the returns procedure to achieve customer credits and the necessary administration work required to successfully ensure there is no loss to the business.
Process PDQ transactions and ensure that the correct monies are applied to the ERP system and the customer is in receipt of the correct inventory, making sure you have taken the correct payment in line with the invoice value.
Respond to inbound calls and look for opportunities to increase the customers request order / quotation by utilizing the sales tools within the business.
Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise the promotions to proactively seek a higher return from the customers original request.
Serving on the Trade Counter to support serving customers on the trade counter, pick pack and serve the customers in line with company processes.
Managing and responding to customer queries on tenders / quotations and technical queries, passing on to the relevant department where necessary.
Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

YOU MUST HAVE:

High School/College Diploma.
Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
Ability to multi-task
Excellent communication skills
Ability to work in a fast-paced, demanding environment.
Ability to work effectively in a team.
positive attitude.
Driving Licence is an advantage.

WE VALUE:

Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
Strong interpersonal skills
Ability to work autonomously and collaboratively as part of a team.
Strong desire to learn.

LMIND