Duration - 3 months

What You'll Do

Conduct in-depth root cause analysis and guide internal teams to implement remediation plans to address identified issues.

Resolve issues through Amazon s internal ticketing management system and helping internal teams understand how to comply with Digital Market s Act (DMA)

Work with internal technical teams to streamline the alerting process

Regularly assess and review compliance with compliance requirements

Communicate with internal stakeholders, regulatory bodies, and external partners to ensure a comprehensive understanding of compliance obligations.

Audit internal logs on high risk use cases and report to leadership on the identified issues

Collaborate with various departments, including legal, IT, marketing, and operations, to ensure a holistic approach to compliance.

Prepare documents to maintain records of compliance activities and prepare reports for internal and external stakeholders.

Basic Qualifications

BS in Engineering, Computer Science, or related field

Experience providing technical customer support

Knowledge and/or working experience with relational database management systems (MySQL, Oracle, etc.)

A minimum of 2+ years of experience in a customer experience, customer support or product support role that requires deep product knowledge, ideally for a technical and complex product at a SaaS company

Knowledge and/or working experience with security and privacy compliance regulations like COPPA, GDPR, PIPEDA, HITECH, HIPPA, DMA etc.