Salary PAYE equal to 30,000 - 40,000 per annum DOE

Hybrid working. This role is a contract role lasting 18 months and will require someone to be onsite in Belfast 2 days per week.

Duties:

• Technical support
• Resolving technical issues
• Elevating customer experience.
• Own and oversee the customer support experience, offering proactive support advice
• Resolve customer technical issues through collaboration and best practice troubleshooting
• Identify cases necessitating escalation and liaise with subject matter experts
• Create and manage incident management requests directed to product/engineering groups.
• Facilitate technical collaboration and engagement
• Contribute to initiatives for case deflection, automation, and digital self-help assets.

You will have a broad IT support background with the following knowledge:

• Networking knowledge, including DNS, TCP/IP, and Sub-netting.
• Familiarity with web standards and technologies like HTTP, JavaScript, CSS, XML.
• SharePoint and MS Teams

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.