Day Rate - up to 500 per day

Duration - 6 months

Harvey Nash's Client are hiring a DevOps Engineer, you will be required to provide technical support in ensuring the ongoing maintenance, and developed service improvements to core applications and the infrastructure which support them. With a level of guidance and support, apply your knowledge to the diagnosis and resolution of incidents, problems and in the development of technical solutions to satisfy business requirements. You will be required to take part in an Out of Hours Call Out Rota as part of this role.

Skills/Experience

. Sufficient functional and business awareness to become an effective technical support to functional analysts and developers
. A proactive approach with the ability to prioritise own workload within demanding schedules
. Experience of working with 3rd Party Support to identify and escalate issues and work with them to resolve and document the issues found
. Strong written and verbal skills
. Able to take ownership of problems and requests as well as the ability to work in a pressurised environment
. Excellent technical computing, analysis, design and development skills to a proven professional level
. A systematic, disciplined and analytical approach to problem solving

Key Accountabilities

. With minimal support, diagnose and resolve incidents and problems.
. Working to defined standards, provide support, estimation, design and development input into new developments to our core applications.
. Provide support to the monitoring and reporting of the supported systems performance.
. With guidance, provide configuration changes to our core applications as deemed necessary.
. Provide support of the release and change management processes required to implement technical changes to our core applications.
. Provide support in ensuring the quality of the technical application elements of internal projects throughout the development life cycle.
. Undertake the validation and verification of technical deliverables through QA and test processes.
. Using experience, provide guidance and technical input of own area through, knowledge transfer, one to one workshop, mentoring to other teams as required.
. With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes.
. Provide out of hours support as required and agreed with the Delivery Lead.
. With guidance, provide impact assessment, deployment and regression support of infrastructure support packs and patches
. Provide input into the definition and documentation of the technical delivery policy, process, standards and documentation templates.
. Provide vendor liaison support and maintain the relationship with third parties.
. Create and maintain good working relationships with key contacts.
. Undertake tasks to ensure the access and security of development and test assets as required.