London, Docklands (Hybrid)

Up to 500 per day (inside IR35)

6-month contract

On behalf of a Docklands based financial services client, I am seeking an experienced Infrastructure & Cloud Support Specialist to provide 2nd and 3rd line operational support for the Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company's 24x7 hosted and cloud environments.

Due to the organisation operating a hybrid work model, you will need to be within commuting distance of their Docklands, London offices and able to commit to 2 days per week in office.

Responsibilities:

• Maintain and provide SME level infrastructure and content support for the internal and external solutions
• Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place
• Maintain and support the enterprise Microsoft Windows server environment
• Maintain and support the VMware Virtual Infrastructure environment
• Maintain and support the datacentre and branch office server hardware infrastructure
• Provide problem resolution of systems for local and remote users
• Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
• Create, maintain, and review operational process and support documentation
• Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed.

Skills/Experience required:

• Prior IT operational support experience across business-critical Production Windows Server and Windows 10 environments, preferably virtual
• Must have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
• Strong experience of supporting enterprise web infrastructure services and related technologies
• Experience of supporting a production VMware environment
• Experience of supporting data backup technologies
• Experience of system management tools eg SCCM
• Experience of packaging/updating software via 3rd party tools (eg Profile Unity)
• Experience of enterprise monitoring systems
• Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA's
• Strong documentation and technical writing skills.
• Have excellent time management and organisational skills
• Knowledge of ITIL framework (understanding of Incident, Problem, Change).