IT Service Desk Analyst
Posted 2 weeks ago by Job Board - LinkedIn on Linkedin
Negotiable
Inside
Onsite
Livingston, Scotland, United Kingdom
IT Service Desk Analyst| 6 months (Inside IR35)| Hybrid( Livingston)
Harvey Nash's client is recruiting for a IT Service Desk Analyst on a 6 month contract.
Main Responsibilities
Harvey Nash's client is recruiting for a IT Service Desk Analyst on a 6 month contract.
Main Responsibilities
- The job requires mental skills to analyse system information from diverse technologies to resolve complex technical problems emanating from and impacting multiple platforms.
- Analyse diverse supplier support and maintenance services and assist more senior technical staff in the implementation of the most cost-effective solution for all platforms.
- Address 1st and 2nd line service desk technical demands arising from the IT Service Desk, IT Service Centre, business as usual activities and project tasks
- Communicate with more senior staff on a planned and unplanned basis on the resolution of technical incidents using their communication skills to explain the cause behind technical incidents, the workarounds proposed or implemented and task status.
- Mentor and support less experienced/less technically competent team members/colleagues and support their development.
- Experience in supporting services in an IT frontline technical environment
- Experience in contributing to team activities and tasks
- Experience in providing input to the development procedures
- Experience in providing first and second line resolution on Incidents.
- Experience in using a system monitoring tool
- Strong customer focus
- Ability to communicate technically verbally and written to 2nd and 3rd line support.
- Ability to remain calm when managing customer expectations in challenging circumstances.
- Excellent communication skills both oral and written.
- Works well with a team and can work autonomously.