Harvey Nash s client is recruiting for a IT Service Desk Analyst on a 6 month contract.

Main Responsibilities

• The job requires mental skills to analyse system information from diverse technologies to resolve complex technical problems emanating from and impacting multiple platforms.
• Analyse diverse supplier support and maintenance services and assist more senior technical staff in the implementation of the most cost-effective solution for all platforms.
• Address 1st and 2nd line service desk technical demands arising from the IT Service Desk, IT Service Centre, business as usual activities and project tasks
• Communicate with more senior staff on a planned and unplanned basis on the resolution of technical incidents using their communication skills to explain the cause behind technical incidents, the workarounds proposed or implemented and task status.
• Mentor and support less experienced/less technically competent team members/colleagues and support their development.

Essential Skills

• Experience in supporting services in an IT frontline technical environment
• Experience in contributing to team activities and tasks
• Experience in providing input to the development procedures
• Experience in providing first and second line resolution on Incidents.
• Experience in using a system monitoring tool
• Strong customer focus
• Ability to communicate technically verbally and written to 2nd and 3rd line support.
• Ability to remain calm when managing customer expectations in challenging circumstances.
• Excellent communication skills both oral and written.
• Works well with a team and can work autonomously.

This role falls inside of IR35 and is hybrid working with the expectation to be in the Livingston office 2/3 days a week, with your first two weeks being onsite fully. Please note that for this role you must have or be happy to apply for a Basic Disclosure Scotland. To apply, please send your CV using the link.