IT Service Desk Analyst - West London - £100 to £120 p/d
Posted 2 weeks ago by Job Board - Jobserve on JobServe
£120 Per day
Inside
Undetermined
West End, London, UK
Location: West London
Rate: 100.00 to 120.00 Inside IR35
Contract Duration: 1 month rolling contract
An enthusiastic and energetic Service Desk Analyst is required by an exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.
Responsibilities:
The Service Desk Analyst will be:
- 1st line support for diagnosing problems and issues.
- Liaising with networks to troubleshoot and diagnose first line faults.
- Logging phone calls and triaging queries using Zendesk.
- Handling service requests and incident logging, ownership, updating and closure
- Creating IT Accounts and supporting applications/corporate systems
- Providing first line troubleshooting and incident resolution, escalating as appropriate
- Asset management (mobile devices, laptops, desktops, etc.)
- Producing documentation including user guides/FAQs
- Updating documentation as required
- 1st/2nd Line IT Support
- Assisting AV, Network and Infrastructure teams with projects
Essential Requirements
The Service Desk Analyst will have:
- Strong customer service experience
- Active Directory account management experience - password resets, account creation, distribution list management
- Experience logging tickets
- Experience supporting Windows OS - W7,W10, W11
- Laptop/Hardware support
- Excellent verbal and written communication skills.
- A passion for IT and technology (ITIL desirable)
- Experience of using Microsoft tools including Excel.
It would be great if you have the below experience:
- Experience supporting Mac OS and devices
- Experience building
- Office 365 suite - Sharepoint, OneDrive, Teams
- ITIL
We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.
