IT Support Analyst – 3 Months – Inside IR35 – Hybrid working

Day Rate – Circa £160

Harvey Nash’s public sector client are currently looking to recruit multiple IT Support Analysts to join their team based in Edinburgh/Remotely for an initial 3 month period.

Main Duties:

• Using our Service Desk ( IFS Assyst ) system, respond to requests for IT Support in chronological order and within agreed Service Level Agreement’s keeping user informed of progress of call, including updates where resolution may be delayed.
• To accurately record incident and change actions and their associated resolution.
• To effectively manage each personally assigned incident/change.
• Rebuilding of SCOTS Workstations, Laptops and Tablets
• Liaise closely with colleagues in relation to overall queue management.
• Liaise with other Support Teams and External suppliers
• Escalate any issues to our 3^rd line infrastructure teams ensuring any major issues are dealt with promptly
• Liaise with appointed external suppliers to provide problem resolution where external supplier resources are required (internal hardware replacement etc)

Essential Skills:

• Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
• Experience of working in an IT Support Service (2^nd Line) or similar ITIL support role
• Windows Operating Systems (Windows 10, Server 2012/16) ,
• MS Office 2016/365 ,
• Active Directory,
• Microsoft Exchange Server 2016/365,
• SCCM 2016
• Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products.
• MS Teams.
• Supporting customer who use Exchange online.
• Experience of supporting cloud based technologies.

Desirable Skills:

• ITIL Foundation qualified

This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid standard Disclosure Scotland. Please click the link to apply.