IT Support Engineer - 140pd (initial contract of 3 months with guaranteed extension)

We live in an era of digital transformation, at a time in which technology touches everything we do.

The IT Service Centre encompasses 1st and 2nd line support functions including the provision of a face to face IT hub.

They are a business where, they're not just home to UK's fast-growing economy. they're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind. Here's where you can help decide a better future for us all.

This is a technical role, working as part of a team of approximately 8 x 2nd line engineers, providing support remotely and via field visits to many sites across the borough. While self-service portals and AI-powered chatbots have a role to play, there remains room for the human touch, particularly where empathy is required, or complexity encountered.

Essential Requirements

• 2+ years' experience working in a technical support role
• Happy to work 5-days in the Camden office
• Strong knowledge of ITSM tools
• Experience with JIRA, Windows 10 & MS Office
• Experience with Citrix environments, Active Directory, Sharepoint and in-house networking knowledge
• You will have excellent technical and analytical skills, with proven experience implementing techniques of incident and problem management to restore services quickly, including applying any known workarounds.

Responsibilities

• Responsible for handling complex incidents requiring a high level of technical knowledge, often when 1st like were unable to resolve
• Accountable for accurate recording and responding to incidents and service requests from the business, suppliers, and service teams promptly and effectively and within agreed operational and service levels.
• Accountable for ensuring that resolved incidents / requests are properly documented and closed in order that normal business operation resumes, is confirmed, and ensure lessons learned can be acted on to support future service improvement.
• Responsible for the physical installation, maintenance, and distribution of all client hardware, including
• Working in a hybrid environment

Our IT Service Centre work in an Agile environment and working on both sides of the business.

We embrace flexible and home-working however there is an expectation to attend the office

This post reports to the Support Delivery Lead and for project work the Senior Support Engineer

It would be a great opportunity for a Support Engineer to come and join an established public sector company on what is a guaranteed extension contract. Opportunities to grow and be recognised within your team and company.