Newly created role for a globally recognised brand with over 80 stores across. Your role will be varied and consist of project work e.g. supporting site moves, in-person desktop support for users and finally remote support for both users and retail stores. EPOS experience is essential.

Location: City of London (1 day WFH per week).

Rate: 250 300 inside IR35 (depending on EPOS experience)

Duration: 3 months (potential extensions)

Responsibilities at IT Support Engineer (Retail)

• Hands-on support across a predominantly Microsoft envrionment (Windows 11, Office 365, Sharepoint, Teams and EPOS systems).


• Maintains a good service level for the users and business by establishing and enforcing organization standards, and communicates the main standard KPIs on a regular basis


• Guarantees the IT alignment between local business and global IT Strategy (think Global and act local)


• Includes and follows a standard security level in local systems and develop security awareness, thanks to a strong collaboration with Infosec team


• Ensures the use of standard incidents and requests management process, including the Europe Help desk team as level 1, and adapted strategies for stores on-site operations


• Accomplishes financial objectives by forecasting requirements of cost and investments


• Work with Group IT teams to align on requirements to deliver a successful outcome


• Supports and monitors the global projects roadmap agreed with the global IT organization and at local level with the IT & Project Delivery Manager

Expectations as IT Support Engineer (Retail)

• Min 3-5 years in IT


• Must have experience in the Retail Industry, supporting Retail systems (hardware and software), ideally in a multisite environment.


• IT experience in a strong Microsoft environment (Windows 11, Office 365, Sharepoint, Teams)


• Leadership, high sense of service and strong business orientation

Sound interesting? Please do get in touch, interviews will commence 1^st December.