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Major Incident Manager - Banking experience is Must

Major Incident Manager - Banking experience is Must

Posted 2 weeks ago by Vallum Associates on Linkedin

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Job Description: The Major Incident Manager role requires a skilled professional with recent banking experience to oversee incident management processes and improve service delivery. The candidate will lead diverse teams in resolving complex technical incidents while maintaining a focus on customer impact. Proficiency in ITIL practices and root cause analysis techniques is essential for success in this position. The role emphasizes proactive communication and data-driven decision-making to enhance incident management policies and procedures.

Key Responsibilities:

  • Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
  • Manage and drive the progression of high priority and escalated incidents with focus on proactive stakeholder communication, technical progression and SLA adherence.
  • Facilitate root cause analysis of problem records using a variety of techniques.
  • Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.

Skills Required:

  • Strong Incident Management skills.
  • Experience in banking sector.
  • Proficient in ITIL practices with relevant qualifications.
  • Experience in root cause analysis techniques.
  • Data analysis skills to identify trends and proactive actions.
  • Excellent communication skills.

Salary (Rate): £500 daily

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Major Incident Manager - Recent Banking experience

Rate: £500 a day

Inside IR35

The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents. You keep the customer's impact of technical incidents front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence. Facilitate root cause analysis of problem records using a variety of techniques. Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.

Rate:

£500 Per day

Location:

United Kingdom

IR35 Status:

Inside

Remote Status:

Undetermined

Industry:

IT

Seniority Level:

Not Specified

Job Description: The Major Incident Manager role requires a skilled professional with recent banking experience to oversee incident management processes and improve service delivery. The candidate will lead diverse teams in resolving complex technical incidents while maintaining a focus on customer impact. Proficiency in ITIL practices and root cause analysis techniques is essential for success in this position. The role emphasizes proactive communication and data-driven decision-making to enhance incident management policies and procedures.

Key Responsibilities:

  • Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
  • Manage and drive the progression of high priority and escalated incidents with focus on proactive stakeholder communication, technical progression and SLA adherence.
  • Facilitate root cause analysis of problem records using a variety of techniques.
  • Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.

Skills Required:

  • Strong Incident Management skills.
  • Experience in banking sector.
  • Proficient in ITIL practices with relevant qualifications.
  • Experience in root cause analysis techniques.
  • Data analysis skills to identify trends and proactive actions.
  • Excellent communication skills.

Salary (Rate): £500 daily

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Major Incident Manager - Recent Banking experience

Rate: £500 a day

Inside IR35

The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs.

About You:

You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents. You keep the customer's impact of technical incidents front and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause of them.

About The Role:

Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence. Facilitate root cause analysis of problem records using a variety of techniques. Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.

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