Description:

Key Responsibilities:

• Operational Support of Data Center / DMZ routing and switching environment

o Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and

Gigamon.

o Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)

• Technical areas of focus include but are not limited to routing, switching, WAN,

LAN, WLAN, SD-WAN, MPLS, business to business connectivity, and public internet

• Identify service impact, interpret monitors, dashboards, and logs

• Work with senior team members to validate impacts and communicate to internal

stakeholders and leadership

• Lead production support triage efforts for network infrastructure incidents,

manage bridge line troubleshooting and appropriate team engagement, engage in

technical research and troubleshooting, and escalate to next level of leadership as

needed

• Provide status updates and technical detail for awareness communications, ensure

accuracy of all communications sent, and ensure any necessary follow-ups are

scheduled

• Identify possible production failure scenarios, vulnerabilities, and opportunities for

improvement, and take ownership of escalation

• Participate in the documentation of application flows, upstream/downstream

impacts during outages, the customer experience in failure scenarios, contacts for

various support needs and ensures appropriate documents and knowledge

management sites are up to date and available for use during triage

• Responsible for data quality and completion of incident tickets, including ensuring

all impacts are accurately recorded and documented in the system of record.

• Work ad-hoc reports and offline incidents at the direction of the senior team

members or leadership

• Promote and enforce production governance during triage/testing and fix efforts,

exercises judgment within defined procedures and practices to determine

appropriate action.

• Adhere to design standards and global design authority processes and procedures3

• Assemble professional documents based on existing templates and ability to

provide accurate work descriptions with assumptions, and caveats.

Required Skills:

• Experience with Network technologies

o WiFi Technologies – Controllers, Access Points, Management Platforms,

Configuration Orchestrator, Tunneling protocols – SSL/TLS, IPSEC, GRE,

Network Resiliency – HA, local and regional failover, backups, WAN/MAN,

Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP,

BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN,

Building Wireless/Wi-Fi solutions (802.xx) and carrier “in-building” wireless

services (DAS), Radio Frequency

o Routing & Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP,

BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN

• Experience with troubleshooting complex networking problems

• Understand configuration management with tools such as Forward Networks and

HPNA

• Experience using (both proactive and reactive) advanced tooling such as Netscout,

Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.

• General experience in Network Automation tools and processes

• Self-starter/self-directed, organised and detail oriented

• Strong technical acumen and analytical skills

• Excellent client interfacing skills

• Strong verbal and written communication skills and ability to work with all levels

of management

• Experience aligning actions to business impact and service restoral

• Demonstrates ownership

Desired Skills:

• Experience in Networking-related disciplines within a design, implementation, or

operations role

• Relevant Industry certifications in Network Technologies

• Cloud or SDN knowledge and experience

o Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision

o Experience with SDWAN

• Experience with automation tools such as Python, Ansible, YAML or Django, API

calls (to ticketing systems and network devices), and frontend web development

• Experience of working within Financial Services (Insurance, Banking, Investment

banking)

• Experience with other network technologies

o WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI,

Load Balancing, and AAA

• Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.