You will

Lead on systems discovery, deep dive, design, process maps, configuration, guidance material, systems integration testing and user training for two workstreams within the Oracle Fusion implementation project.

Finance Internal Service Request Helpdesk

Security and access roles matrices for ERP (GL, OTC and PTP) and EPM (Planning and Forecasting).

This role will be part of the Oracle Fusion Project Implementation Team in support of the Finance Functional Area, working collaboratively with other workstream leads and external project partners (SI, BI, IBC and Oracle).

You will need

• Working closely with Systems Integration partner leads on all aspects of the design, configuration and testing for the Oracle Fusion Finance Helpdesk
• Working closely with Business Integration partner leads to produce guidance and training documents for Helpdesk Agents and Systems Admin Officers, process mapping and notification workflows.
• Interpreting business process requirement for customised roles, including role privileges, analysing licence implications, segregation of duty and cross-functional areas for HCM.
• Lead on implementation of Finance Helpdesk as Subject Matter Expert (SME) on Oracle Project Team.
• Lead on Security Role workstreams for ERP (GL, OTC, PTP) and EPM (Planning and Forecasting) separate data and access security models
• Manage all aspects of design, setup and configuration of Helpdesk operations, request workflows and processes eg manage queues, grouping of Agents, systems administration
• Establish Helpdesk metrics, KPI, quality, SLA, critical prioritisation terms, query resolution routes
• Develop policy for complaints handling and escalation of issues
• Design ability to participate in the life cycle of a knowledge article from creation to deletion
• Support in data cleansing, data migration, and data reconciliation activities in transition from SAP to Oracle Fusion systems.
• Participate in all stages of the Oracle Fusion implementation project, including process design, build, cutover, and hyper-care.
• Identify risks and issues promptly and propose mitigating actions to resolve.
• Attend train the trainer' sessions and cascade tailored training to end users, including creation of live documents such as guidance manuals and process statements.
• Review Oracle Finance Helpdesk offering and capabilities, document business requirements and carry our fit gap analysis against business requirements

THIS ROLE IS INSIDE SCOPE OF IR35

HYBRID WORKING AVAILABLE