Main Responsibilities:

- Lead the in-house team to continue to improve the service

- Deliver services that meet the Digital by Default Service Standard and are best in class for government

- Gather user requirements based on a communicable understanding of diverse audience groups

- Define and get user buy-in for product definition and delivery approach

- Create effective, prioritised product descriptions and delivery plans to meet user needs in a cost effective way

- Interpret user research in order to make the correct product decisions, noting that users do not always know what they want

- Keep continually abreast of changes to user habits, preferences and behaviours across various digital platforms and their implications for successful delivery of government digital services.

- Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data

- Develop and manage stakeholder relationships internally and externally to create buy-in for the product

Please apply should you meet the above criteria.