Company Overview:

We are actively seeking a highly motivated and experienced Account Manager to join our team in the exciting field of shipping and maritime solutions. As an Account Manager, you will play a crucial role in nurturing and maintaining strong relationships with our valued customers globally. This remote position is based in the UK, offering you the flexibility to work from home while contributing to our company s growth.

Key Responsibilities:

Customer Relationship Management:

• Act as the primary point of contact for assigned customers.


• Cultivate and sustain long-term relationships with customers, ensuring their satisfaction and loyalty.


• Understand customers unique needs and objectives to offer customized solutions and support.

Customer Retention:

• Develop strategies to minimise customer churn and ensure enduring partnerships.


• Monitor customer satisfaction and loyalty.

Account Growth:

• Identify opportunities for upselling or cross-selling our products and services.


• Collaborate with the sales team to meet revenue targets.

Issue Resolution:

• Address customer inquiries, concerns, and issues promptly and professionally.


• Escalate technical or complex issues to the appropriate team for resolution.

Reporting and Analytics:

• Maintain precise records of customer interactions and transactions.


• Generate regular reports to track account performance and provide actionable insights.

Feedback and Improvement:

• Collect customer feedback and relay it internally to enhance our products.


• Propose process improvements to elevate the customer experience.

What We Are Looking For:

• Proven experience in account management, preferably in the software or shipping industry.


• Exceptional communication and interpersonal skills.


• Strong problem-solving abilities and a customer-centric approach.


• Capacity to work independently and remotely while maintaining high productivity.


• Proficiency in using CRM software and Microsoft Office Suite.


• Knowledge/experience of the shipping industry is a must.

Benefits:

• Competitive salary and performance-based bonuses.


• Flexible work-from-home arrangements with occasional travel opportunities.


• Comprehensive benefits package, including health insurance, health cash plan, cycle to work scheme, life assurance, critical illness cover, income protection, Health Assured EAP, and a pension scheme.


• 25 days of holiday + bank holidays + a 3-day Christmas shutdown + buy/sell holiday scheme.


• Ongoing training and professional development opportunities we invest in our people.


• A supportive and collaborative team environment.


• Opportunities for career growth and advancement.

Application Process:

If you are a proactive and results-driven professional with a passion for customer success and the shipping industry, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our innovative shipping software solutions. 

Please click apply and we will be in touch shortly