Skills/experience required:

Experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer

Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure

Committed to customer satisfaction and ownership of issues

Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook

Experience with supporting remote workers across a VPN

Demonstrates analytical and systematic approach to resolving complex problems and assignments.

Takes initiative in identifying and negotiating appropriate development opportunities.

Proven experience in IT Service environment.

Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role