Detailed Description From Employer:
Remote Helpdesk Support Specialist (6-Month Contract, Likely Extension)
Competitive Pay | Contract| Remote
Our client is on the lookout for a proactive and tech-savvy Helpdesk Support
Specialist to join our fully remote team. This is an exciting opportunity to support a dynamic, fast-paced environment where your problem-solving skills and customer-first mindset will shine.
Contract: Initial 6-month contract with strong potential for extension
Pay: Competitive, based on experience
Location: Fully remote (UK-based)
Your Role
You'll be the first point of contact for internal staff queries, ensuring smooth day-to-day operations by:
- Delivering exceptional customer service to internal users
- Managing and resolving staff queries efficiently
- Responding to and owning user request management
- Supporting operations and improving internal workflows
- Using Slack and Jira to manage and track support tickets
Your Technical Toolkit
- Comfortable with Mac or Linux operating systems
- Experience in environments using MacBooks and Apple eco systems is highly beneficial
- Ability to troubleshoot OS-specific issues and guide users through solutions
What You'll Bring
- A proactive approach to problem-solving
- A knack for identifying and advising on process improvements
- Strong communication skills and a collaborative mindset
- Experience in helpdesk or IT support roles is a plus
Tools We Use
- Slack for internal communication and ticket raising
- Jira for tracking and managing support requests
If you're passionate about helping people, love solving problems, and thrive in a remote first culture we would love to hear from you.
Location
Edinburgh, UK
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
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