Job Title: IT Systems and Business Process Trainer
Location: Thames Valley Police (Regular travel required to various locations within the force)
Pay: 19.16 per hour

Overall Purpose of the Role: The IT Systems and Business Process Trainer provides a Forcewide specialist capability that facilitates the design and delivery of IT Systems and Business Process Training to a diverse audience including Police Staff, Student Officers, Special Constables, PCSOs, and established Officers and staff.

Key Accountability Areas:

1. Deliver IT Systems and Business Process Training:
   • Provide Information and Communications Technology, Systems, and Business Process (IT S & BP) training.
   • Ensure valid and reliable assessment standards are applied during tutorials, tests, and exams.
   • Promote equality and fairness, challenging inappropriate behaviour.
2. Design and Implement Training Courses:
   • Liaise with internal/external stakeholders and suppliers to design, implement, and maintain training courses to recognised Force-Wide and nationally approved quality standards.
   • Ensure business needs are met through collaboration with CM, external IT providers, other forces, ICT, and other key departments.
3. Provide Direction/Support and Identify Issues:
   • Offer direction/support as a Force expert in relevant curriculum areas.
   • Identify system and business process issues during development and 'business as usual' phases.
4. Course Reporting and Assessment:
   • Prepare concise course reports and assessments of students.
   • Provide structured feedback and development plans for students.
   • Recommend and implement approved action plans when necessary.
5. Ensure Compliance and Safety:
   • Ensure compliance with Health, Safety, and Welfare requirements during training.
   • Work with electrical equipment and DSE requirements.

Dimensions:

• Regular travel to venues to work remotely from the base location.
• Deliver training sessions with varying numbers of students (typically 8 per session for IT courses).
• Fully trained trainers deliver approximately 150 x 8-hour classroom days per year.
• Course lengths range from half-day to 25 days.

Characteristics of the Role:

• Significant expertise in identifying and articulating IT system faults and business process issues.
• Flexible approach to working hours and travel.
• Proven working knowledge of IT systems and associated business processes.
• Strong planning and workload management skills.
• Aptitude to use and learn a wide range of IT systems.
• Understanding of Data Protection and Information Security Legislation.

Qualifications needed

• Experienced applicants: Level 3 certificate in L&D (or equivalent) and/or experience in facilitating L&D.
• Applicants without prior experience or qualifications: Commitment to achieving competency through completion of the L&D qualifications.

Application Process: Interested candidates should submit their CV along with a cover letter to (url removed) or call (phone number removed).