We are looking for an experienced IT Systems Support Administrator to give 1st/2nd/3rd Line Support to circa 50 local IT users, including manning a help desk function with the ownership of all calls and development of solutions in conjunction with suppliers' support teams for a number of IT systems using the skills and experiences specified below.

Reporting directly to the System Design Authority, your responsibilities will include following:

Test Tool Support

• The integrity and configuration management of all Departments IT based test tools and their management workstations/laptops/VDI environments.
• Managing and applying upgrades and patches.
• Ensuring that all documentation, change proposals and ticketing information is maintained and up to date.
• Building test tool management workstations, laptops and building specified disk builds.
• Managing the backup and recovery of VDI Gold Images, Virtual Servers or file data using Veeam.

Operational Task Support

• Building test environments that may include servers, workstations, test tools and IT infrastructure in support of tasks and development.
• Provide support, advice and guidance to other staff when planning and building test environments.
• Creation of the documentation to support task baselines.
• Returning servers, workstations and infrastructure to a known build standard post-task.

Design Support

• Support the Change Team in identification, research and development of appropriate technologies to support the customer requirement in the design process.
• Support the Change team in the development of design solution including High-level Design (HLD) and Low-level Design (LLD) documents, Work Breakdown Structures, and proposal and presentation to the customer.
• Support for the technical delivery and transition into service of the approved design.

Additional Support Activities

• When required to do so, provide IT administration support to other Clients supported IT networks and systems, which may be at sites that are remote from the client site.
• When required by the Service Operations Manager, manage operational or internal tasks in accordance with current task procedures.

Skills and Experience Required

A minimum of 5 years as system administrator and knowledge and experience of the following:

• Cisco switches, routers, wireless access points and LAN controllers
• Cisco ASA Firewall installation, build and configuration.
• EPO Server installation, management and client deployment.
• Microsoft Operating Systems, including Windows 10 and Server 2019.
• SQL Server 2017 and 2019.
• VMware VSphere 7.0.
• VMware Horizon v7.0 and 8.0.
• System Centre Configuration Manager (SCCM).
• Microsoft Certificate Services.
• SAN, Servers and Laptops, specifically iSCSI using Dell and Dell EMC hardware.
• Microsoft Exchange 2016 onwards.

Guidant Global (Airbus) is acting as an Employment Business in relation to this vacancy.