You will have:

• Proven customer service delivery experience - it is desirable, but not essential, that this has been obtained in a financial services business area.
• Provide a telephone service for pre-sale enquiries, being the first point of contact for our advisers when they are looking to place business with us, providing accurate indications of underwriting decisions.
• Be confident call handler, able to quickly anticipate callers needs and direct them to solutions either using your own knowledge or transferring the call to more experienced team members.
• Good IT literacy, allowing you post training to handle all incoming calls, make internal transfers, navigate flow charts, understand spreadsheets and access online underwriting manuals to provide indicative decisions to our customers.
• Ideally, a basic background or an interest in medical terminology and anatomical understanding.
• Handle all calls in a timely manner within agreed Service Level Agreements and always with the customer and our reputation in mind.
• Liaise with Customer Services when required, representing the Underwriting department in a positive and collaborative way.
• Display role model behaviours in line with company values, have good organizational and time management skills and be reliable and flexible.

You will come from a Medical background or a Financial Services Environment, please do not apply if you do not have this. Your aplicatin will not be considered.

This is a fully remote position