Service Designer

Remote

6 Months

Umbrella

Do you want to be part of an award winning organisation at the forefront of technology? Why Wait! Apply now!

Knowledge & Experience / Qualifications

• Experience of customer centric design thinking principles and execution
• Experience of Lean methodology and creation of SIPOC, Value Stream Mapping and Customer Journey Mapping
• Experience of leading projects. Agreement of Goals and target key results, project planning and end to end delivery
• Experience in dealing with the clients to understand the user perspective
• Experience within a Design Authority and Change Governance in major transformation programme
• Strong facilitation skills particularly the proven ability to manage meetings and forge consensus amongst stakeholders across multiple workstreams / SME areas
• Strategic thinking supported by strong business analysis skills to develop robust service design solutions that are fully documented to the quality standards expected
• Be goal oriented. You need to have a clear view of the end result that your recommended solutions design will have on the business and track through to signed-off benefits realisation
• Excellent eye for detail and a proven ability to think through and clearly articulate complex issues
• Ability to plan out the required design deliverables and deliver against agreed timelines often at pace
• Good communication, interpersonal and client facing skills
• Both a teamwork approach and self-motivated self-sufficiency
• Ability to work flexibly, take responsibility for all areas of work as required and adapt to change
• Sound judgmental skills to identify and resolve challenges and issues.
• Independent / Creative Thinking
• Stakeholder Management / Influencing
• Excellent written and verbal communication skills with ability to effectively target messages to different audiences

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

• Content heavy role -must demonstrate strong change management knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
• Stakeholder complexity -will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge. They will often attend and lead these meetings or workshops with limited or no supervision.
• Multi-disciplinary -need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc) and are customer centric in by design.
• Size and scale of organization and harmonization of design and in conjunction with global service owners, change partners and multi country teams
• Ensuring that all design decisions are made with awareness of their impacts and underlying assumptions
• Act as an effective interface between senior stakeholders and technical experts
• To be flexible and adaptable in an environment of constantly changing priorities