Role: Service Designer SME - CyberLocation: UK RemoteDuration: 10 Months

Role Description:Role Purpose:Lead/execute the end to end design or re-design of cybersecurity services and realise target key results/benefits. Design and implement customer centric - quick, simple and intuitive services to cybersecurity customers. Design and implement service fulfilment operations that are simple, efficient and delivered as quickly as possible (introduce automation where possible).Lead service management projects to mature and embed service management capabilities.Additionally, in summary: Train, coach and develop a global team of service managers to grow design and implementation capabilities Take a lead role in design governance to assure designs meet CX principles Build/execute a standard way of working across multi-functional teamsPrincipal Accountabilities: Key activities and decision making areas Responsible for providing design expertise to own projects and leading, coaching others. Responsible to capture use cases, user stories and detailed functional business requirements to a fine level of detail to exceptional quality standard. Responsible to create end to end customer centric solution as-is and to-be designs approved by key stakeholders, and in alignment with customer experience principles, design authority standards and change governance standards. Evaluates relative costs, benefits, and obstacles of potential solutions before making solution design recommendations. Develop solutions that achieve clear business goal, outcomes, and realise target key results, which are agreed, tracked realised and signed-off. Brings structure and order to undefined problems and/or large scale problems, using a data-led approach and making them easier to address and solve. Responsible to build and maintain project plans, risks and dependencies in relation to solutions delivery. Responsible for ensuring that all relevant impact assessments to the process and service as a result on a to-be design are appropriately understood, assessed, and managed. Responsible to lead the facilitation of working groups and manage meetings to forge consensus amongst stakeholders across multiple workstreams/SME areas. Responsible for presenting to-be solutions to the Design Authority for approval prior to development start. Collaborate with development teams to streamline design handover/business requirements for development. Responsible for ensuring that all changes to service, process and system changes are appropriately user acceptance tested/service rehearsal tested and signed-off/issues resolved. Responsible for ensuring all change management and business readiness tasks are developed, signed-off and executed for each solution eg training, documentation, communications and go-live support. Train, coach and develop a global team of service managers to grow capabilities and skills at individual level to design and implement 'optimal' services for cybersecurity customers/service providers. Take a lead role in design governance to assure designs meet CX principles and achieve key results. Build/execute a standard way of working across multi-functional teams to create an environment for team success to design, test, and carry out full change management/business readiness tasks.Typical Targets and Measures Produce quality outputs 'right first time' at pace Self-organise to manage multiple tasks/deliverables in priority order Presentations are pitched at the appropriate audience, tell a story, are compelling and actionable Minutes and actions are clear, in simple language and chased/driven forward at pace Plans/documentation is up-to-date on time Create in-depth business analyses that identify problems and opportunities available to the organization. Suggest the most appropriate solutions to solve issues and improve services/operationsKnowledge & Experience/Qualifications Experience of customer centric design thinking principles and execution Experience of Lean methodology and creation of SIPOC, Value Stream Mapping and Customer Journey Mapping Experience of leading projects. Agreement of Goals and target key results, project planning and end to end delivery Experience in dealing with the clients to understand the user perspective Experience within a Design Authority and Change Governance in major transformation programme Strong facilitation skills particularly the proven ability to manage meetings and forge consensus amongst stakeholders across multiple workstreams/SME areas Strategic thinking supported by strong business analysis skills to develop robust service design solutions that are fully documented to the quality standards expected Be goal oriented. You need to have a clear view of the end result that your recommended solutions design will have on the business and track through to signed-off benefits realisation Excellent eye for detail and a proven ability to think through and clearly articulate complex issues Ability to plan out the required design deliverables and deliver against agreed timelines often at pace Good communication, interpersonal and client facing skills Both a teamwork approach and self-motivated self-sufficiency Ability to work flexibly, take responsibility for all areas of work as required and adapt to change Sound judgmental skills to identify and resolve challenges and issues. Independent/Creative Thinking Stakeholder Management/Influencing Excellent written and verbal communication skills with ability to effectively target messages to different audiences