Our leading enterprise client is looking for SC Cleared Support Engineers to join their exciting team.

Start Date: ASAP
Duration: 60 days (initially)
Rate: 18 per hour, (please note, Employer NI is paid for by the client)
IR35 Status: Inside
Location: Milton Keynes
NOTE: Active SC Clearance is highly desirable.

Responsibilities:

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
• Act in accordance with client's Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Ensure Department/Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures

Skills/experience Required:

• Experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer
• Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure
• Committed to customer satisfaction and ownership of issues
• Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook
• Experience with supporting remote workers across a VPN
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organised approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
• Routine administrative skills

To apply for this Support Engineer contract job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.