The team is responsible for the design, execution and excellence of our virtualization delivery system, which includes;

• Reliability of VDI Access
• Stability of VDI Performance
• Proactively addressing problems in VDI environment
• Increase user satisfaction with VDI Platform
• Introduce new features and enhancements to user experience on the VDI platform

Responsibilities:

• Manage and maintain the Virtual Desktop, Remote Connectivity and Application Virtualization platforms (VDI Platform)
• Build and update virtual images
• Identify and implement optimization and enhancements
• Manage and maintain the monitoring platforms

• Identify persistent problems and work with wider teams to resolve.

• VDI Platform support

• Provide support to our Desktop Support
• Provide training and guidance on best practices to our support community.
• Create and maintain time-saving automation jobs for our support teams
• Aid in the migration of high-profile business partners to the VDI platform
• Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.
• Communicate clearly with stakeholders to ensure they are kept up to date this progress on open issues, and follow-up on all open and pending issues.
• Escalate issues to the wider support teams, vendors and team leads as necessary.
• Ensure controls and policies are always adhered to.

QUALIFICATIONS & Experience

• At least 4 years of Experience in Desktop Administration
• At least 4 years of Experience in VMware technologies such as VSphere, ESXi ,NSXt
• At least 2 years of Experience in F5/Citrix or other equivalent load balancing technologies
• At least 2 years of Experience in VMware Horizon View
• Exposure to Cloud based technologies such as Azure and AWS
• Experience with Application Virtualization in a VDI environment
• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
• Comprehensive practice in implementing and troubleshooting using the OSI networking model
• Familiarity/Experience with Roaming User Profiles
• Familiarity/Experience with Load Balancing technologies such as F5 or NetScaler
• Experience in utilizing and maintaining monitoring environments such as VRops, Nextthink, ControlUp, Splunk, etc.
• Expert level familiarity with related VDI skills including AD, LAN, WAN, VPN, DNS, DHCP and other network terminologies
• Driven to learn new products and technologies.
• Excellent written and oral communication skills
• Demonstrated ability of end-to-end problem management and ownership
• Ability to create and manage work instructions, system and project documentation
• Collaborative, self-starter with the ability to manage multiple, changing priorities in a fast-paced and global oriented team
• Scripting or basic programming knowledge (PowerShell, Python) desirable

Please apply within for further details or call 07719061384

Matt Holmes Harvey Nash