Belmont Recruitment are currently looking for an experienced Senior IT Support Officer to join a Government Client s Digital, Information and Technology Team on an initial 6-month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Duties & Responsibilities:

• Providing second line IT support to end users, escalating more complex third line issues as appropriate


• Supporting IT services across the company including end user support, hardware and software support, deployment of IT peripherals and devices including AV kit


• Working alongside the IT Service Desk Manager to ensure SLA s and KPI s are being ahered to


• Identifying any security issues in the course of day to day work and resolving where possible


• Developing IT guides to support the IT Service Desk Manager to deliver annual training programmes


• Managing customer complaints escalating as necessary

Requirements:

• Degree in an IT related subject or equivalent experience


• MCSE Certification or equivalent experience


• ITIL Foundation Level


• Knowledge of the ITIL framework


• Experience of supporting Microsoft 365 and Windows 10

If this role would be of interest, please apply as soon as possible with ban up to date CV or contact Chloe at Belmont Recruitment to discuss further!