Senior Service Designer

Service Designers design whole services, both end to end and front to back, across business areas or departments in order to reduce or remove issues and problems. They also design services that deliver value to citizens and a positive user experience. They drive awareness of service performance and improvement needs resulting in successful service outcomes. 

As a Senior Service Designer your main responsibilities will be: 

• Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback 
• Demonstrate good working knowledge of service design in practice  
• Analyse research findings, data, insight gathering, critical thinking and concept generation 
• Have a strong grasp of qualitative and quantitative research methods to service user needs and work with researchers to conduct these studies 
• Lead workshops to drive actionable outcomes  
• Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services 
• Understand as-is service design and identify improvement opportunities 
  Analyse pain points within services and build design solutions that fulfil user needs and business outcomes 
• Use prototyping methods to communicate ideas and concepts with real users to encourage collaboration and iterative processes 
• Lead the articulation of insights and stories around the strategy and concepts being designed 
• Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level 
• Contribute to building an open and collaborative culture within the department and the design community 
• Analyse and identify cost saving opportunities whilst implementing best practice service design 
• Own and create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints 
• Manage team workload and design approach across deliverables 
• Actively provide support and mentor team members  
• Support the capability and promote service design in and beyond the department 
• Support recruitment for the DWP Digital Product design community 4

You ll have relevant experience in:

• You are expected to have supported a team to effectively deliver change. 
• Have worked across department or functional boundaries in order to effectively communicate service vision and gain stakeholder buy in. 
• Have created, facilitated and delivered appropriate approaches to service design.
• Have mentored multidisciplinary teams to follow a user centered approach in order to deliver highly quality products and services.

If this Senior Service Designer role sounds like something that you would be interested in, please click the link to apply or get in touch with rishon.reid@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, The Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.