Job Title: Senior Service Desk Officer

Contract Type: 6 Months with a view to extend

Location: Manchester - full time onsite

Hours: 37.5 hours, Monday to Friday, 8am to 4pm, 9am to 5pm, 10am to 6pm 

Sector: Healthcare

IR35 Status: Inside IR35

Daily Rate: 275 per day

Are you an IT Specialist who enjoys working within healthcare?

Looking for a new contract beginning in February for a minimum of 6 months? Then look no further...

Currently representing a healthcare organisation with an office in Manchester who require a Senior Service Desk Officer to work full time onsite to assist with IT operations and support of all users that are in office as well as remote.

Responsibilities:

• You will provide 2nd line support to end users and escalate more complex 3rd line problems to other team members or third party providers.


• Complete service desk tickets within a timely manner and to the required service levels.


• Provide support to junior colleagues which may include line management duties such as conducting 1-1's and implementations of personal development plans.


• Support team members with 1st line issues.


• Ensure all SLA's and KPI's are met by working closely with Service Desk Manager, highlighting any complex issues and ensuring it is resolved.


• Produce documentation of IT processes such as changes to laptop builds to support the further development and improvement of Service Desk process.


• Provide excellent customer service to colleagues and other members of staffs

Skills & Experience:

To be successful in this role, you will need the following skills and experience with the below technologies and products.

• Knowledge of the ITIL framework


• Microsoft certified network engineer or equivalent


• Able to demonstrate a high level of technical knowledge in relation to end user support and a range of IT hardware, software and systems such as Office 365, Microsoft operating systems and Anti-Virus


• Experience with cloud systems such as AWS or Azure


• Experience of supporting Microsoft 365 and Windows 10 OS including Windows 2012 server or above


• Extensive experience of Active Directory administration and support


• Experience of mobile device management solution such as MS Intune

Nice to haves:

• M365 Certification or qualification


• VMware Certification


• Experience of MS Dynamics or Sharepoint


• CCNA


• Adobe Creative Suite


• NHS experience

Contract Details:

This is an inside IR35 contract role, offering competitive remuneration of approximately 275per day via an Umbrella company.

Apply Now:

If you're motivated to shape the future of healthcare and possess the qualifications, skills, and experience listed above, we invite you to join the team!