Service Desk Analyst/1st Line Support
Posted 2 weeks ago by Job Board - Jobserve on JobServe
£160 Per day
Inside
Onsite
Central London, UK
p>1st Line Support/Service Desk Analysts are you immediately available? We need you for a short term engagement where you will support a really interesting organisation as it adopts group wide change and undertakes a digital transformation.
You'll join a friendly and collaborative team who currently deal with all IT Support calls for the multi site user base.
This isn't a role where you can't get hands on and help. You will be able to provide onsite support - desktop installations, print device management and data cabling, PLUS helping with any key project work.
You will take full call ownership from logging the support calls that come into the helpdesk, to working with users to resolve IT issues and offer a fix where appropriate.
You'll have lots of user interaction in the role, so we'd really need interpersonal skills and be extremely customer service focused to help - you will be experienced in dealing with a variety of IT problems and ensuring that they are resolved to their customer's satisfaction.
We'd like you to have experience including:
This is initially a 3 month contract, inside IR35, with potentially further extensions available.
Big Red has this role exclusively and we have interview slots available. To be considered please send through your CV ASAP!
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
You'll join a friendly and collaborative team who currently deal with all IT Support calls for the multi site user base.
This isn't a role where you can't get hands on and help. You will be able to provide onsite support - desktop installations, print device management and data cabling, PLUS helping with any key project work.
You will take full call ownership from logging the support calls that come into the helpdesk, to working with users to resolve IT issues and offer a fix where appropriate.
You'll have lots of user interaction in the role, so we'd really need interpersonal skills and be extremely customer service focused to help - you will be experienced in dealing with a variety of IT problems and ensuring that they are resolved to their customer's satisfaction.
We'd like you to have experience including:
- Using call logging systems
- Experience of supporting Windows technologies
- Basic Networking skills
- Hardware troubleshooting skills
- Experience of Azure Active Directory, Windows 10/11, MS Office 365
This is initially a 3 month contract, inside IR35, with potentially further extensions available.
Big Red has this role exclusively and we have interview slots available. To be considered please send through your CV ASAP!
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.