p>Your new roleYou will be working as a 1st Line IT Support expert providing technical support to the organisation's employees via telephone and live chat. You will be troubleshooting network, applications, operating system, software and hardware issues. You will be acting as the first point of escalation, offering your excellent customer service and listening skills. Your new companyYou will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They offer hybrid working with 1 - 2 days a week working from home.What you'll need to succeed

• Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
• Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
• Active Directory administration, Office 365 and Windows troubleshooting skills,
• Excellent telephone manner and customer service skills,
• Flexibility and willingness to work on-site in Liverpool and the area.

What you'll get in returnYou will be offered a 3-month contract inside IR35 working via an umbrella company. You will also gain valuable IT experience from participating in a major migration project.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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