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We are currently recruiting for a Senior Service Desk Analyst contract position for a large public sector organisation based in Manchester.


The contract will be 3 months with opportunity of extensions.


There will be an onsite requirement of 3 days per week in Manchester, with 2 days per week working remotely.



The ideal candidate would have experience of leading/ managing a team of service desk analysts.




Competitive rate- Negotiable on experience


Role responsibilities:
To provide quick and friendly response to staff and guests on all IT incidents, requests and questions, remaining calm under pressure and displaying great customer service ethos.
To follow agreed procedures, providing a reliable and consistent service.
To use support systems and tools accurately for diagnostics and resolution of queries.
To maintain an excellent overview of the organisation in order to provide accurate advice, escalation or signposting towards the appropriate areas.
To maintain an awareness of new and emerging technologies, services and processes in order to provide high quality service and first contact resolution wherever possible.
To work as part of a team where sharing knowledge, balancing workload and taking ownership is very important.
To provide assistance primarily via telephone and live chat, but also via email and other contact methods.
Responsibility of overseeing/leading junior service desk team members.




What you need to do now




If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.