Service Desk Analyst/1st Line Support/Helpdesk

Manchester (2-3 days per week onsite)

120- 140 per day inside IR35

Our client is looking for a tech-savvy individual with a passion for delivering exceptional customer service for a 2-3 month contract. You will be the first point of contact for all staff and guests with IT issues, requests, or questions.

Responsibilities of the role:

• Ensuring a consistent provision of IT support through various communication channels.
• Provide outstanding customer service by resolving technical queries for staff, ensuring a prompt and effective resolution whenever possible.
• Deliver a variety of IT services to customers, following established processes and procedures to ensure a reliable and consistent service.
• Plan and prioritise individual workload, actively engaging with the team to maximize contributions to departmental services.
• Utilise support systems and tools accurately for diagnostic purposes and query resolution.
• Generating high-quality logs for all customer interactions, facilitating in-depth reporting and analysis for the department.

If this sounds like you apply directly and I will give you a call!