p>We have an urgent requirement for a Service Desk Analyst to start ASAP on an initial contract until 29 February. The role will be based fully onsite in Central Manchester.

You will be the first point of contact for users with IT issues, taking the details of faults, logging them and providing a first line fix for example password resets, access issues, and providing remote support.

Candidates will need to have previous experience working on an IT service desk and providing 1st line support. You will also need to have strong communication and customer service skills. Awareness of ITIL and working to strict SLA's would be highly desirable.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.