Service Desk Officer
Posted 2 weeks ago by Michael Page
£140 Per day
Inside
Onsite
Tonypandy
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- 1st line Service desk contract, NHS, INSIDE IR35
- Vehicle & driving license is required due to 5 days on site in Tonypandy
About Our Client
Our client are a public sector and government organisation.
Job Description
The Service Desk Officer will:
- Provide 1st line technical IT support to end users or customers.
- Work directly with users who are experiencing issues, faults or queries
- Escalating tickets as appropriate in line with ITIL best practice
- Providing a high level of customer service, telephony and remote triaging of calls
- Documenting tickets effectively to help future support
- Remotely install and update laptop, PCs, printers, software and other peripherals