Primary Responsibilities include:
- Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner.
- Create technical architecture, design and user guide documentation
- Gather requirements, design, develop, and maintain application integration with any third-party applications
- Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture).
- Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets.
- Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise.
- Design, develop, and maintain custom code for all ServiceNow modules
- Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)
- Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications
- Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
- Experience with Agile/SCRUM project management methodologies
- Experience with AJAX, Jelly, or PERL Scripting
- Strong process management & project management skills
- Experience in BCM module